FREE Seminar

Customers know what they want. They have many choices and you want them to enjoy your company so much that they will tell their friends!
Your staff is the key. How customers are treated by your staff can make or break the customer experience. Sometimes it is the smallest staff interaction that will be the difference between a customer being delighted or never returning at all. How you hire, train, manage and terminate your staff is paramount to your success.

During this seminar…
Courtney Berg will provide you with easy-to-use tools to improve your staff’s performance and therefore your customers’ experience.

After this seminar, you will know:
1. Some questions to ask in the interview to find the right staff member for your culture.
2. The three keys to training your staff.
3. How to communicate your expectations and hold your employees accountable.
4. How to terminate employees without destroying their self-worth.
We invite you to bring your lunch to this brown bag presentation.

Courtney Berg is a University of Northern Colorado alumni and celebrating 10 years with CourtSide Consulting. Courtney is a certified SPHR, Senior Professional in Human Resources, and certified SHRM, Senior Certified Professional. She has also been a Denver Business Journal Outstanding Woman nominee. Ms. Berg has been published and quoted as a leading HR thinker in various magazines.
Register Today Online
http://bit.ly/BuildingYourATeam
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EastColoradoSBDC.com
970-351-4274